Refund policy
Return and Refund Policy
Effective Date: 24.02.2025
1. Returns and Exchanges We want you to be satisfied with your purchase from Northern Rivers Pottery Supplies. If you need to return or exchange a product, please review the following policy:
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Change of Mind: Products can be returned or exchanged within [insert timeframe, e.g., 14 days] of purchase, provided they are unused and in their original packaging. Customers are responsible for return postage costs.
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Faulty or Damaged Products: If you receive a faulty or damaged item, we will cover the return shipping costs and provide a replacement or full refund. Please contact us within [insert timeframe, e.g., 7 days] of receiving the item.
2. Courses and Workshops Due to the nature of our courses and workshops, we do not offer refunds or credits if you are unable to attend. However, if a course is cancelled by Northern Rivers Pottery Supplies, a full refund or credit will be provided.
3. How to Initiate a Return To request a return or exchange, please contact us at [insert contact details] with your order details and reason for return. We will provide further instructions on how to proceed.
4. Contact Information For any questions regarding our return and refund policy, please contact us:
Northern Rivers Pottery Supplies
By purchasing from us, you agree to the terms of this Return and Refund Policy. This policy is subject to change at our discretion.